Shipping Policy

At Cuteli, we aim to provide a seamless shopping experience with reliable shipping services. Below, you will find the details of our shipping policy:

1. Shipping Locations

We are currently offering shipping all over India.

2. Processing Time

• Order Processing: All orders are processed within 2-4 business days. Orders are not processed on weekends or public holidays.
• Order Confirmation: Once your order is placed, you will receive an order confirmation email. A separate email with tracking information will be sent once your order ships.
• Delays: In cases of high demand or special promotions, processing times may be longer. We will notify you if your order is delayed.

3. Shipping Methods & Delivery Times

We offer a range of shipping options, with estimated delivery times as follows:

• Standard Shipping: 4-8 business days
• Express Shipping: 48 hours

Shipping times are estimated and may vary based on factors such as destination, weather conditions, and carrier delays.

4. Shipping Costs

We offer free shipping on orders over 999/- amount for orders below 999/- the applicable charges are ₹80.

5. Tracking Your Order

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery via the carrier’s website.

6. Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
• Some products may be restricted from shipping to certain areas due to local regulations. If applicable, we will notify you during checkout.

7. Address Accuracy

Please ensure that your shipping address is correct at the time of checkout. Cuteli is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

8. International Orders

• Customs Duties & Taxes: For international orders, you may be subject to customs duties, taxes, or import fees upon delivery. These fees are the responsibility of the customer and are not included in the shipping cost.
• Customs Delays: International orders may be subject to additional customs processing, which could delay delivery times.

9. Missing or Damaged Items

If your order is missing items or arrives damaged, please contact our customer service team at cuteliofficial@gmail.com within 48 hours of receiving your order. We will assist in resolving the issue.

10. Contact Us

For any shipping-related inquiries, please reach out to our customer service team at cuteliofficial@gmail.com We are happy to assist you with any concerns regarding your order.

Thank you for shopping with Cuteli. We hope the package brightens your day.