FAQS
1. What products do you offer?
We offer a wide range of products including kawaii stationery, bottles, bags, hampers etc. You can browse our full collection on our website.
2. How can I place an order?
You can place an order directly on our website by browsing through the product listings and adding items to your cart. Once you're ready, proceed to checkout.
3. Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy for more details.
4. What payment methods do you accept?
We accept a variety of payment methods, including
Please Note : We do not offer Cash on delivery service.
5. Can I change or cancel my order?
Orders can only be modified within 24 hours of placing them. Please contact our customer service team as soon as possible if you wish to make any changes.
Once orders are placed it can't be cancelled.
6. How can I track my order?
Once your order has shipped, you'll receive a tracking number via email. You can use this number to track your order's status on our website or through the carrier’s tracking system.
7. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. You can purchase them directly from our website.
8. How do I return or exchange an item?
If you're not satisfied with your purchase, we offer returns and exchanges within 48 hours of receiving your order. Please visit our returns page for instructions and conditions.
9. How do I know if a product is right for me?
We provide detailed product descriptions, and usage guidelines on each product page. Additionally, our customer support team is available to answer any specific questions you may have.
10. Do you have any discounts or promotions?
We offer seasonal promotions, discounts, and special offers. You can follow us on social media to stay updated on upcoming sales.
11. How can I contact customer support?
You can contact our customer support team by emailing cuteliofficial@gmail.com or calling 8860462555.
12. Can I sign up for notifications on new product releases?
Yes! You can subscribe to our newsletter or follow us on social media to receive updates on new product launches, special promotions, and more.